Hi penny
I think i know how to fix Your ''problem''.
check Your internet conection or use a Ethernet cable, If it doesn't work use a other internet browser.
Upgrade you computer
i hope it worked but if it didn't worked answer these questions below
1. what Windows Version are you using? (if you have XP, Me, 2000 or older i think you need a newer Windows Version like win 7, win 8 or win 8.1)
2. what processor did you have, AMD or Intel?
- Daniel (i'm not from UK or America so i don't speak so Perfect!)
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