Check your internet first. Make sure you have a speed of around 25 mega bit/ second (This gives the smoothest gameplay). When you have done that and it is around or above that speed, try rebooting your computer. If it still fails to work, try to uninstall and re-install ROBLOX. If it is still very bad, I suggest emailing [email protected] with as much information as possible about this problem. They will ask things like, your operating system, browser, etc.
You should also try different browsers and different games.
~Santey Claws
Thank you
I switched to internet explorer and it's better than google chrome because it at least loads the game but after 5 mins it just shuts down again.