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The flyuk.aero staff handbook is a guide that staff can refer to whenever they are unsure on something. This guide contains all the training information, uniform dress code, information on what to do at flights, what happens in emergences and much more. Please make sure you revise this often. This will be updated as time goes on.
Last updated: 25th October 2015
This guide is written for the following ranks: (rank level)
-Trainee (2)
-Swissport Landside (2)
-Swissport Airside (2)
-Security (2)
-Cabin Crew (2)
-First Officer (2)
-Captain (2)
-Head of Cabin Crew (3)
-Representatives (4)
-Board of Directors (5)
-Chief Officers (6)
Table of Contents
I. General Expectations at flyuk.aero
II. Training at flyuk.aero
III. Uniform
IV. Working at flyuk.aero
V. Operations of Flights
I. General Expectations at flyuk.aero
At flyuk.aero, the very best is expected of all staff members, all staff members must work their hardest to ensure that the airline is the best that it could be.
You must always obey a higher rank than you (as stated above).
If you have admin at a flight for any reason, do not abuse it. If you abuse it you will be given TWO strikes on your report.
Do not be rude to passengers or other staff members. If you are found to be using inappropriate language towards anyone, you will be given ONE strike on your report.
Always use full English and grammar. If you do not, you will be given ONE strike on your report. Here is what is expected when it comes to grammar.
“Hello, can I help you?” not “Hello, Can I Help You”? not “hello, can I help you” not “oi, ‘ere ‘ave some food”
“Welcome aboard!” not “Welcome Aboard!!!!” not “welcome” not “hiii! Welcome” (yes, this happens)
You must wear the default (1.0) package. No 2.0 or 3.0 packages, if you turn up to a flight not wearing a 1.0 package, you will bne given ONE strike on your report.
Never teleport (tp) anyone who is sat on the plane. Always check before you teleport to see if there are two people on the leaderboard who’s name begins with the one you’ve typed.
NEVER fly or flynoclip ANYWHERE in the airfield. If you are found doing so, you will be removed of administrative powers and you will be given TWO strikes on your report.
Always remain calm when dealing with passengers, never raise to their level and deal with the situation in a calm manner, if it becomes too much, seek attention of a high rank.
If you see someone who is in the airfield who is not supposed to be, do one of the following:
If you have administrative powers, respawn them.
If you do not have administrative powers, seek attention of a high rank immediately.
Always show professionalism, if you speak inappropriately, you will be given ONE strike on your report.
II. Training at flyuk.aero
You will have two tests. A final written test that will be included at the end of your final training and you PM the answers to our Chief Staff Officer or our Chief Executive Officer. You will also have a second test, a practical test where you attend a flight to perform your duties. Once you have passed both tests, you will be ranked to the rank you applied for.
All staff members are required to attend a ‘training’ at least twice a week at the airport. (This airport will be mentioned in the group shout.)
At these meetings you will continue working on the systems relating you your job and you will also work on customer service. These trainings are away from the training system and are hosted by our Chief Staff Officer. If you do not attend at least twice a week, without completing our inactivity report (to do this, PM the Chief Executive Officer), you will be given ONE strike.
III. Uniform
At flyuk.aero, we have a precise dress code you must follow at all flights, please ensure you wear the full correct uniform at a flight, or you will be given ONE strike.
Correct uniform is as follows:
For trainees: you must buy the uniform for the rank that you applied for.
For Swissport Landside:
Female shirt: http://www.roblox.com/Swissport-Landside-Shirt-Female-item?id=272957085
Male shirt: http://www.roblox.com/Swissport-Landside-Male-Shirt-item?id=273212389
Male & Female pants: http://www.roblox.com/Swissport-Landside-Pants-item?id=272965680
For Swissport Airside: (you can choose either the shorts or pants)
Male & Female shirt: http://www.roblox.com/Swissport-Airside-Shirt-item?id=272959239
Male & Female shorts: http://www.roblox.com/Swissport-Airside-Shorts-item?id=272959600
Male & Female pants: http://www.roblox.com/Swissport-Airside-pants-item?id=272959457
For Security: (same uniform as Swissport Landside is used)
Female shirt: http://www.roblox.com/Swissport-Landside-Shirt-Female-item?id=272957085
Male shirt: http://www.roblox.com/Swissport-Landside-Male-Shirt-item?id=273212389
Male & Female pants: http://www.roblox.com/Swissport-Landside-Pants-item?id=272965680
For Cabin Crew:
Male & Female shirt: http://www.roblox.com/easyJet-Cabin-Crew-Shirt-item?id=273211691
Male & Female pants: http://www.roblox.com/easyJet-Cabin-Crew-Pants-item?id=271344502
For Captains & First Officers:
Male & Female shirt: http://www.roblox.com/easyJet-Captain-Shirt-item?id=273288698
Male & Female pants: http://www.roblox.com/easyJet-Captain-pants-item?id=273287775
For Interns: you must by uniform for all ranks, and wear the uniform for the job you are doing at that flight.
For Chief Officers: you must by uniform for all ranks, and wear the uniform for the job you are doing at that flight.
No t-shirts are to be worn over your uniform.
Uniform policy may change when new uniform is introduced.
IV. Working at flyuk.aero
As a staff member, you must arrive to the flight 30 minutes before the shouted time.
Job assigning for staff is open 30 minutes to 20 minutes before the shouted time. This is where you will be assigned a job for the flight. If you fail to turn up during these times, you will not be working at the flight.
There may be times when there are lots of staff at a flight, obviously, not all staff are going to be able to work at the flight, but if you attend and go to the job assigning booth between these times, it will count as if you attended the flight.
When you are working, you must work to your very best to our expectations, if you are found slacking, you will be given ONE strike.
You must use full English and grammar, as stated in section I.
Just after job assigning closes, all staff are to go to the airport lounge where they will be briefed for the flight. Once this briefing is complete, you go straight to the area where you are working. This briefing will be held by a chief officer.
After the flight, all staff go to the airport lounge once again where they will be de-briefed. There will be discussions over what has gone well at the flight and what hasn’t gone as well. Points and strikes will also be given out at this time. This briefing will be held by a chief officer.
You must wear full correct uniform at all flights as stated in section III.
If you are unsure on what to do, consult your staff handbook or speak to a colleague.
V. Operations of Flights
Flights are to be run by ranks of Board of Directors and higher. You must also be qualified to host a flight, do not ask to host a flight, you will be approached by the Chief Executive Officer when you are ready to host a flight on your own.
When you are qualified to host flights you can be given the responsibility of hosting a pre-planned flight or you plan your own one and put it on the group shout in the following format: (brackets are where you change the information)
[Flight] (Day. Examples: Tuesday, Today, Tomorrow) at (Time. Example: 7pm BST/2pm EST) at (Airport. Example: Keflavik International Airport).
Here is a completed example:
[Flight] Tuesday 6th August at 7pm BST/2pm EST at Keflavik International Airport.
A shout with a flight on it is not to be over-shouted. If you need to urgently put something on the shout, put it after the flight information. Remember the 255 character limit!
The airport where the flight is being hosted must become inactive 3 hours before the shouted time, and become active 1 hour before the shouted time. Ask a developer or the Chief Executive Officer to do this.
You must keep to the time schedule at all times, if you move away from this schedule, you will be given TWO strikes. (The schedule will be given to you by the Chief Executive Officer)
Do not hesitate to contact me via PM.
SapphireDan
Chief Executive Officer
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