Darkj2001Join Date: 2016-04-02
Post Count: 14 |
Just like the description says. I have a balance confirmation and a purchase notice from my card stating the money was taken but the roblox thing says it was declined... I cant click on the contact suport link on the support site either! Please help! |
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Same, But mines on a vanilla visa gift card.
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Darkj2001Join Date: 2016-04-02
Post Count: 14 |
my guess is there is a server issue. hope they fix this.. I want my roblox! |
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Hello!
As this is a billing error, first look through the billing support section, found here:
https://en.help.roblox.com/hc/en-us/categories/200213820-Billing
If you still can not find help, please contact ROBLOX through their telephone line:
(888) 858-BLOX
or their email (wait up to 48 hours for a response):
[email protected]
If you have any further questions, please PM me!
Thank you. |
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Darkj2001Join Date: 2016-04-02
Post Count: 14 |
I e-mailed them. Thanks... Looks like i'm not the only one having this issue after combing though these forums.. |
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Darkj2001Join Date: 2016-04-02
Post Count: 14 |
ok they still have not responded to my e-mail.... do they not want my money? |
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Darkj2001Join Date: 2016-04-02
Post Count: 14 |
And still no answer |
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Darkj2001Join Date: 2016-04-02
Post Count: 14 |
ok they finally got back to me... for anyone else who might have this same issue here is the response i got
Thank you for contacting us. The charge(s) in question were declined and will not be processed by ROBLOX.
When a charge is declined by our system, this typically means that the billing address associated with the card used does not match what is on file with your banking institution, or the information was entered incorrectly at the time of purchase. Please ensure that the billing information that you enter on our site when you make a purchase matches what is on file with your bank or credit card company.
These transactions can trigger a security alert with your financial institution and the funds will be held in a pending, "hold" status for a few days. Please bear in mind that some banks and credit card companies do not show the difference between "pending" charges and "posted" charges.
These security-hold charges do not post through to ROBLOX. Any pending charges should roll back to your account within 1-10 business days if they have not already done so.
Please note: We recently have upgraded and updated our payment systems and processes. In providing extra attention to security for our customers, some credit cards that were previously used for purchases may no longer be accepted by our system.
If you continue to have an issue with a particular card, please try using a different credit card or another form of payment such as PayPal or a ROBLOX game card. Information about additional payment options can be found at: https://en.help.roblox.com/hc/en-us/articles/203312580
Hope this helps... |
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Darkj2001Join Date: 2016-04-02
Post Count: 14 |
It is the Please note part that applies to me apparently as my billing info was correct... |
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