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deathkillerz23
#203907715Thursday, December 08, 2016 11:34 PM GMT

I can't reinstall it, I can't delete it, I can't even play it. Every time I try to start it, it crashes. Every time I try to delete it, it opens up by itself, and crashes. And reinstalling it does the same as the former. What's going on?
Hideki_Tojou
#203907789Thursday, December 08, 2016 11:35 PM GMT

restarting your PC usually works
deathkillerz23
#203909061Thursday, December 08, 2016 11:48 PM GMT

I've reset it well over 5 times. Nothing changed.
320az
#203909711Thursday, December 08, 2016 11:55 PM GMT

alright, i have a few things for you to try. first of all, read this ROBLOX support article and do the steps in it: https://en.help.roblox.com/hc/en-us/articles/203312870/ next, try reinstalling it following this guide: https://en.help.roblox.com/hc/en-us/articles/203312910/ if those didn't work, answer the following questions so we can narrow down how to solve this: 1. Which OS do you use? (example: Windows, Linux, Mac, etc.) 2. When did this issue begin? 3. When you try to delete it, do you right click it or left click?
deathkillerz23
#203911935Friday, December 09, 2016 12:19 AM GMT

Windows 8.3, Acer brand laptop. Price range, around 200$. Not a great PC but never had this sort of issue, ever. Issue began today, actually. Approx. 10Am. Last night was the last time I'd used it. Around 9oclock PM. Deleting it works like this: Right click and an Uninstall button will show up. Left click does nothing and I have a family safety running. I have to request to install apps, and use them. (Including Roblox) I had a theory that it was my family safety settings, and I have evidence to support. It will tell me due to family safety it is restricted. My original guess was that this was my antivirus stopping me, because granting access via family safety was proven ineffective. Spotify has the same issue, as does Games, Xbox, Kindle, and Netflix. I'll check out that support link, and I appreciate any help, in advance. Deleting it, as I said, acts as if I am trying to open it, which is by no means the case. So, as it stands, no deleting it, no opening it, or such. I'll try to do something about this "Family Safety" situation. Considering my mother and other family members blame it on the app, which, from my last thread from 2014, where I faced a similar issue, had convinced me that it was my PC. And it probably was. Could quite possible be a glitch in the system. There is no way a company such as Roblox could corrupt so easily. Especially with me in possession of such a high-end antivirus system.
deathkillerz23
#203912069Friday, December 09, 2016 12:21 AM GMT

Also, congratulations on a decade here. Hope it was enjoyable. :)
deathkillerz23
#203912565Friday, December 09, 2016 12:27 AM GMT

Okay, I've done everything the guide has told me to do. To my dismay, the problem continues to persist. I'm not too sure what to do.
soilwack
#203934374Friday, December 09, 2016 5:04 AM GMT

turn off that safety thing
SilentBuddy
Forum Moderator
#203934757Friday, December 09, 2016 5:12 AM GMT

Please email [email protected] and we can help you from there! :-]

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