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Try these
Make Sure You’re Using a Supported Browser.
First thing to check, is that your browser is updated to the latest patch.
Check your browser’s security settings.
In Internet Explorer go to the Tools > Internet Options Menu. Then go to the Security Tab. Look to see if your security is set to High.
You’ll need to lower your security setting or add ROBLOX to the Trusted Sites list.
In Internet Explorer go to the Tools > Internet Options Menu. Then go to the Security Tab.
1. Click Trusted Sites check mark
2. Click the Sites Button
3. Type the web address for ROBLOX
4. Un-check the Require box if it is checked
5. Click the Add button
6. Click the Close button
7. Close all your browser Windows
8. Open an Internet Explorer window and try again
Configure Your Firewall and/or Router
Firewall
Antivirus or internet security software control which programs can access the internet. Often, these programs err on the side of caution and by default no program is allowed access. The easiest thing to try is just turning your internet firewall software off, to see if that allows you to join games. If it does, you can turn it back on and follow these steps to safely allow ROBLOX to access the internet:
Please search Builderman's Help for McAfee, Norton, #### and AOL specific help.
1. Find your firewall program's control panel. Often you can find this in the taskbar in the lower right hand corner of your desktop. Otherwise, it is probably in your Windows Control Panel.
2. Find the program permissions section.
3. Find ROBLOX and allow it unrestricted access to the internet.
Router
The ROBLOX client isn't bound to a specific port for outgoing data, rather it scans to find a free port on your machine. If your router is blocking UDP packets on ANY port, this may prevent ROBLOX from working properly.
If you're using a router, please consult your manufacturer's help guide for instructions on how to unblock all ports.
If you're using a DSL modem that blocks data ports, please call your ISP and have them walk you through how to unblock them.
Finally, just to make sure there's nothing wrong with your installed version of ROBLOX, please try performing a reinstall by following the steps below:
Go to www.roblox.com/install and click the Install Roblox button. You do not have to uninstall the program before reinstalling it. Reinstalling will overwrite the copy of the program on your computer, and replace any deleted or broken files. Make sure ALL other programs are closed when performing the reinstall. |