𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧
Supervisors and higher are permitted to host and attend training sessions (Session Schedule Trello Board has the tentative schedule of who is hosting when). If you have any further questions, contact avalabilitys.
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𝐏𝐫𝐞-𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐏𝐫𝐨𝐜𝐞𝐬𝐬
Group shout 30 minutes before scheduled time (may re-shout 15 minutes before). Server lock at the time that the training begins. No exceptions will be made if late.
Example of a good group shout:
[TRAIN] Staff Training will begin in 30 minutes! Grab a chance to learn more about your career. (include training center link)
The first thing you must do is line the staff in shoulder to shoulder (STS) on the bridge by the spawn. May answer questions and concerns that people have if they ask for assistance, but please have them stay in line. Once the server is locked and all trainers are ready, allow the trainers to select their own staff to their group. Each group will be supervised and taught by the trainer.
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𝐓𝐫𝐢𝐯𝐢𝐚
Before you begin, go somewhere in the restaurant where no one else is. EG: One group can be in the kitchen, one on the bridge and one upstairs.
Firstly, you start at the podium. If there is no podium, make everyone line up and say their greeting one by one.
Make sure they have a good greeting and if they do, tell them to line up behind you. If someone had a bad greeting, correct it for them and move on.
Then, ask them a few questions in PM. Make sure they are all correct. Correct them if they are incorrect.
Q: Put in the following order: Desert, drink, main meal.
A: Drink, main meal, dessert.
Q: What do you do if you cannot read hash-tags?
A: Ask an HR to translate for you.
Q: What do you do if a customer asks for a check?
A:Let them know their meal is free.
Q: What would you do if a customer asks for an item not on the menu?
A: Tell them the menu is located on the left of their screen and to order off of that.
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𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐃𝐢𝐬𝐭𝐮𝐫𝐛𝐚𝐧𝐜𝐞 (𝐓𝐫𝐨𝐥𝐥𝐢𝐧𝐠)
Have them form a single file line and remind them of the warning rule. This portion of the training can be easily overdone. Do not be excessive because we do not want to offend people.
Please be aware:
- No stereotypes
- Refrain from strong and vulgar language
- You may wear a troll suit.
- If a staff member gets uncomfortable, tone down your stimulation a little bit.
If you are not comfortable trolling, you are able to just explain the warning process and what the definition of trolling is (spamming, inappropriate terms, threats, etc).
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𝐂𝐨𝐧𝐜𝐥𝐮𝐬𝐢𝐨𝐧
Once you have completed Trivia, Performance and Customer Disturbance, you may dismiss your group and tell them to head on over to Chilled 'n Grilled. If they have done extremely well, you may promoted them! Ask them if they have any remaining questions or concerns.
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𝐒𝐢𝐠𝐧𝐞𝐝,
𝒶𝓋𝒶𝓁𝒶𝒷𝒾𝓁𝓉𝓎𝓈
𝐏𝐫𝐞𝐬𝐢𝐝𝐞𝐧𝐭 & 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐞𝐦𝐞𝐧𝐭 𝐓𝐞𝐚𝐦
𝐂𝐡𝐢𝐥𝐥𝐞𝐝 '𝐧 𝐆𝐫𝐢𝐥𝐥𝐞𝐝 |