Q1: Ask them to say "Caramel Latte", if it comes out as hashtags, they cannot be hired, as safe chat can interfere with the positive experience that we want to give our customers.
Q2: Do they have any prior experience working in cafés; if they do, then great, if not, that is alright, and they should not worry.
Q3: How often would they work at Törst on a weekly basis; this question is just a time filler, their response should not reflect how their performance at Törst will be.
Q4: How would they handle a troll or rude customer? Answer- 3 warnings, then contact an HR. Also inform them that if no HR is available, then they should have a Senior Barista deal with the unpleasant guest.
Q5: Ask them how they would greet a customer.
Q6: Tell them to say the difference between your and you're.
If they passed, ask them how excited they are to work at Törst.
Post-Interview: Refer them to the Törst recipe guide, and the employee handbook.
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