Hello,
Thank you for letting the thread community know this. Luckily I have found some fixes and reasons to some of the problems you may be experiencing.
I would recommend being patient and reading the fourms, it may also be listed on the ROBLOX help page.
You can email ROBLOX if you are having unspecified details that are not included in those fourms, or the help page at [email protected]
You can visit the thread at -
https://forum.roblox.com/Forum/ShowPost.aspx?PostID=223931544
Best of wishes,
Sunshine
(Fourm fix 4)