Ive sended them a message here what they replied me :
Hello,
Thanks for your message.
Problem
Roblox client can’t connect to the Roblox game server.
What Happens
Roblox fails to connect to the game server, showing the user an
error message Error messages include "Could Not Connect",
"ID 15 Failure", and similar User can "Visit Solo" but cannot
"Visit Online".
Why it Happens
Firewall
This is almost always a firewall problem, though it can be
(in very few cases) the result of a low-bandwidth connection
or a flaky wireless connection. You can rule out the wireless
connection by switching to a wired connection if possible.
If it’s not the connection, or if you can't try a wired
connection, assume it's the firewall.
Slow Internet Connection / Big Map
If you are playing on the internet on really slow service,
and the map is big, it can take a good bit of time to actually
download the map. Give it a little while. ROBLOX can be played
on a modem, but your experience is likely to be poor.
Empty Map / Place
If the map seems to be running.. but it is unusually devoid
of stuff, then the maker was just lazy and the map did in fact
load. The maker probably just didn't do anything with the map,
so it is empty. You can tell when a map is done loading, a
chime is sounded.
Bad Map / Place
Quite simply. the map is bad. something happened when the
map was made, there is some bad script, or something is
preventing the map from working properly. Inform the maker
of the problem, there is nothing you can do about it.
What to Do
Make Sure You’re Using the Supported Browser
First thing to check, is see what browser you are using.
Currently, the ROBLOX web site and the inbuilt browser you use
in the Roblox Studio are using Internet Explorer, and that is
all the Roblox can start from at the moment. Firefox and Opera
are not yet supported, and you will have to either use Internet
Explorer to open it, or go into Roblox Studio, where the page
will open up. If you try to connect to a world without IE, you
may get an error message that says "Roblox cannot start from
your web browser," and that is the very error that this is.
Configure Your Firewall
Search for Firewall and Router information on Builderman's
Help service.
Thanks!
-cw
-Builderman
'' i hate automated message :D '' |