!!!Do Not Buy Anything On The Roblox App!!!

Join Date: 2012-03-03
Post Count: 64

#89784595Wednesday, February 20, 2013 6:27 AM GMT

-- Roblox Mobile App Servers Are Messed Up Since 2/19/13 -- -Complaints- -"boliviajosh - Just bought 10$ worth of tonic on mobile, but no r$...." http://www.roblox.com/Forum/ShowPost.aspx?PostID=89783371 - "88Toxm88 - Purchase BC Error" http://www.roblox.com/Forum/ShowPost.aspx?PostID=89763876 I have also had issues buying Robux. I bought 3 sets of 90 Robux and I got an error message after buying them, it took my money and didn't give me any Robux. So I wasted 3$ for nothing. Also people are reporting that they are not able to update the app. *DO NOT BUY ANYTHING ON ROBLOX MOBILE APP UNTIL IT'S CLEARED UP AND FIXED* - Spread the Word!!!

2FreeStorage

Join Date: 2013-02-12
Post Count: 5280

#89835417Thursday, February 21, 2013 12:46 AM GMT

It worked once for me, but now it doesn't!

durpflip

Join Date: 2008-09-09
Post Count: 8230

#89839402Thursday, February 21, 2013 1:24 AM GMT

lol all I see is lmaders getting BC on the go

DavidMangoli

Join Date: 2013-03-30
Post Count: 274

#89843600Thursday, February 21, 2013 2:02 AM GMT

Yeah, they gotta fix it, $1.99 was wasted here.

Jerred26

Join Date: 2012-03-03
Post Count: 64

#89843889Thursday, February 21, 2013 2:04 AM GMT

For me I got BC before the day it got messed up, I should have 200+ robux but instead I wasted my money on air :)

TobotRobot

Forum Moderator
Join Date: 2011-09-11
Post Count: 615

#89852202Thursday, February 21, 2013 3:19 AM GMT

Thanks for the info. I will look into it. In the meantime, you should be able to contact [email protected] to get what you paid for.

2FreeStorage

Join Date: 2013-02-12
Post Count: 5280

#89859189Thursday, February 21, 2013 4:42 AM GMT

@Tobot What do I tell them? But like what if they dont believe me or something? Because I find [email protected] is really hard to talk to them. Because I bought 1 month 5.99 Builders club with Itunes credit and it worked fine. Next day I buy the 15.99 one for 3 months and it said i think and then it said successful and then it kept popping up these "ROBLOX purchase failed" message dialog boxes so i tap ok, and theres like 6 boxes that keep re appearing until i tap ok for all of them. I check my account and its been like a week and no BC has been added, but my Itunes store credit is gone and it does say I purchased a in app purchase on my buying history.

TobotRobot

Forum Moderator
Join Date: 2011-09-11
Post Count: 615

#89883094Thursday, February 21, 2013 5:21 PM GMT

Send what you posted here with your iTunes email receipt(s) and your username to [email protected]. They will make sure you get what you paid for. Sorry for the hassle. This issue is my top priority.

killercatch11

Join Date: 2011-06-07
Post Count: 60

#89894414Thursday, February 21, 2013 8:51 PM GMT

I Bought Some BC And It Said Payment Complete And Then It Said Payment Error... I Hope It Hasnt Charged Me Extra...

Jerred26

Join Date: 2012-03-03
Post Count: 64

#89895678Thursday, February 21, 2013 9:07 PM GMT

If it said that, email [email protected] and tell them that the error popped up. You will get your money back.

2FreeStorage

Join Date: 2013-02-12
Post Count: 5280

#89909934Thursday, February 21, 2013 11:49 PM GMT

Really jerred? Thanks ill tell them this weekend when i have time.

Jerred26

Join Date: 2012-03-03
Post Count: 64

#89910529Thursday, February 21, 2013 11:56 PM GMT

No problem. I don't know how there servers got messed up but you can find a lot of topics about this.

JayceBrighthammer

Join Date: 2009-06-02
Post Count: 6197

#90050867Saturday, February 23, 2013 3:48 PM GMT

I messaged them, waiting for a reply. Never buying with iTunes again.

Jerred26

Join Date: 2012-03-03
Post Count: 64

#90056438Saturday, February 23, 2013 4:51 PM GMT

You will get your money back. It is just a temp. bug and they will fix it soon.

2FreeStorage

Join Date: 2013-02-12
Post Count: 5280

#90231366Monday, February 25, 2013 3:11 AM GMT

Still havent gotten my Money or BC returned...

2FreeStorage

Join Date: 2013-02-12
Post Count: 5280

#90274389Monday, February 25, 2013 9:27 PM GMT

Wow they're not even replying to my messages anymore. I now know what people mean when ROBLOX customer service is the most horrible thing./

Jerred26

Join Date: 2012-03-03
Post Count: 64

#90276815Monday, February 25, 2013 10:00 PM GMT

Sorry for your wait. They are probably getting lots of complaints. Maybe double check your e-mail? When I sent a e-mail to them, they sent a refund to me and the the person who sent it to me was iTunes.

JayceBrighthammer

Join Date: 2009-06-02
Post Count: 6197

#90284014Monday, February 25, 2013 11:25 PM GMT

They're not replying to my emails either, and I didn't get the 3 Month BC that I paid for. Going to email them tomorrow, stating that I want the BC that I tried to pay for. By the way has anyone elses emails been forwarded to a supervisor?

2FreeStorage

Join Date: 2013-02-12
Post Count: 5280

#90294349Tuesday, February 26, 2013 1:06 AM GMT

Thats it Its almost been 48 hours and they havent replied back yet. ROBLOX service is basically a scam, I am not willing to just lose 18 Dollars for nothing, My dad works for like a hour to get that much and a company like ROBLOX does not just put me off to the side like that and try to put the problem away. If they dont reply or someone doesnt take some action, I will be unpleased.

3ATPIE

Join Date: 2012-07-25
Post Count: 2950

#90296192Tuesday, February 26, 2013 1:23 AM GMT

@abobe that is true my dad worked 13 minuets for 18 dollars

momo113

Join Date: 2010-03-30
Post Count: 4823

#90296668Tuesday, February 26, 2013 1:28 AM GMT

So I bought BC and it charged me and I still don't have BC. IT has been 2 days.

Jerred26

Join Date: 2012-03-03
Post Count: 64

#90297985Tuesday, February 26, 2013 1:39 AM GMT

Sorry to hear about that, e-mail [email protected] and tell them this. It seems like they aren't helping anyone at the moment but might as well try.