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"We're currently working on the issue with the site being slow"
What they need to fix is this mouse problem |
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JaggedSkyJoin Date: 2014-11-23
Post Count: 349 |
/\/\ |
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Something happened just now and my screen was black and it back back to normal and when i play some laggy roblox games IT WORKED NO LAG :DDD yay! I think ROBLOX fixed it! |
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JaggedSkyJoin Date: 2014-11-23
Post Count: 349 |
I see no change, besides they didn't update it. |
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They probably never will. My hope for these ROBLOX staff is 0%. |
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JaggedSkyJoin Date: 2014-11-23
Post Count: 349 |
You and me both. |
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Funny how they can easily just fix their site, but when over half the people that use Macs on ROBLOX seem to complain, and they didn't fix it yet. Ah well, guess we've gotta wait more. |
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Nvm it didnt work now qq GORDANROX24 LOOK AT THIS RIGHT NOW |
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the ROBLOX staff told me this on the email
Hello Cavan,
Thank you for contacting us. Please try the following and let us know if this does not resolve the problem:
1. Open Finder and search for "NPRoblox.plugin" -- Once you have found this item, please delete it.
** Note: Make sure you are searching all folders within your Mac. If you are searching within the local folder, your search will not execute properly.
2. Open your Applications folder and locate the ROBLOX and ROBLOX Studio applications. Once you have located these files, please delete them.
3. Restart your Mac.
4. Once your Mac has finished rebooting, please open Safari.
5. Log into ROBLOX and play a game. You will be prompted to install the application -- please do so, following any instructions on the screen. |
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Yeah, you've got to tell them about the forums, the clients being messed up for other mac/windows users, etc. Otherwise they'll just assume you've did it, your fine and lock the email. |
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I send then a email about it with the fourm links but they said this I sent a reply about it once more and im waiting |
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Yeah, usually they ignore what you say, and are required to say that little message of theirs. They should respond to a reply. |
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yeah they use a website called zendesk to receive issues so sad. |
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xJasonnnJoin Date: 2014-07-04
Post Count: 23 |
ye same prob, also a mac user. Emailed roblox bout this and they said the same things...which is BS ._. Gettin annoying AF when you meet new peeps and you have to unexpectedly leave for no reason. roblox doesnt do sht about this |
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JaggedSkyJoin Date: 2014-11-23
Post Count: 349 |
Bumping |
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JaggedSkyJoin Date: 2014-11-23
Post Count: 349 |
#Bumpforfix |
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sigve10Join Date: 2009-06-25
Post Count: 30 |
Just to check for sure,
Are there any windows users on this forum having mouse problems?
It might be a mac issue, as my friend using windows does not have the problem. |
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i think it only effects macbook's tell me if am wrong |
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JaggedSkyJoin Date: 2014-11-23
Post Count: 349 |
I remember seeing somewhere that Windows was having the same problem, less people though. |
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xJasonnnJoin Date: 2014-07-04
Post Count: 23 |
Hello Jason,
Thank you for your reply. We understand that you are facing an unpleasant experience. However, please try the following and let us know if this does not resolve the problem:
1. Open Finder and search for "NPRoblox.plugin" -- Once you have found this item, please delete it.
** Note: Make sure you are searching all folders within your Mac. If you are searching within the local folder, your search will not execute properly.
2. Open your Applications folder and locate the ROBLOX and ROBLOX Studio applications. Once you have located these files, please delete them.
3. Restart your Mac.
4. Once your Mac has finished rebooting, please open Safari.
5. Log into ROBLOX and play a game. You will be prompted to install the application -- please do so, following any instructions on the screen.
If this does not resolve the issue that you are experiencing, please answer the following questions:
- What version of the Mac OS are you using? Please note: our currently supported versions are 10.6 and higher.
- What is the Machine Configuration? Please copy and paste the Machine Information found here:
Apple->About This Mac->More Info...->Overview
- Are you using an Intel processor? Please note: the Motorola Power PC is not supported.
- What version of ROBLOX do you have downloaded? You can find the version of ROBLOX in the About menu of the program. Even if you can't connect to the games you can still find the version number.
- What web browser are you using (Safari, Firefox, Chrome)?
- Do you have the most recent version of Flash Player installed? In order to upgrade your Flash Player to the most recent version, please visit Adobe's webpage at http://www.adobe.com.
- Were you able to install ROBLOX without an issue? If you received any errors when installing, please let us know what they were.
- Have you recently tried uninstalling and reinstalling ROBLOX? If not, please do so.
- Is the ROBLOX icon currently on your Dock?
- Is the ROBLOX Application showing in your Applications folder?
- How are you attempting to launch the ROBLOX Application, by clicking on the icon in the Dock or clicking play on your web browser?
- What are the exact issues or error messages that you are receiving? Please be as detailed as possible.
Thanks you,
ROBLOX Support
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I dont lag no more they fixed it now for me |
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JaggedSkyJoin Date: 2014-11-23
Post Count: 349 |
^^^ |
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It does this to me to ;-; but also whenever it happens my character just starts moving on its own D; I'm on Macbook Pro |
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