Remove the bot emails / Help the users

Join Date: 2009-05-10
Post Count: 2681

#122134716Friday, January 03, 2014 6:00 PM GMT

Remove the freaking bot emails that user send when they require assistance! Most of the time when people send emails that require ROBLOX's help, all you guys do is reply with a automated bot message. How about this, actually read the email, and try to help the user instead of ignoring them. Maybe that's why the people who buy Robux and get somehow macsed out of it, don't buy anymore of it because of the terrible service. If you actually legitimately help the users, they would continue to buy the exclusive offers that your company is offering!

VerizonGuy

Join Date: 2010-09-29
Post Count: 2090

#122136525Friday, January 03, 2014 6:21 PM GMT

Sure. Support, but Roblox will need to hire LOTS of people.

mikeyman12ash

Join Date: 2013-07-14
Post Count: 28065

#122136813Friday, January 03, 2014 6:24 PM GMT

problem is though that they don't have enough time or workers to read through all the messages and ban appeals

miniapollo17

Join Date: 2012-03-17
Post Count: 741

#122137387Friday, January 03, 2014 6:31 PM GMT

Would you want a job where all you did the entire 8 hour shift was read and reply to the same emails? No thanks.

DataStore

Join Date: 2012-02-07
Post Count: 8540

#122139114Friday, January 03, 2014 6:48 PM GMT

Generally speaking, the only bot email you'll get is when you first send an email. They will automatically respond stating that they have received your request, etc. You'll find that the vast majority of emails which are sent out, are basically templates. Why type out the exact same email everytime, when you can just give all of the users with the same problem, the same email? They've not got the time to send out a personalised response, unless there's an actual reason to, or if the problem continues to persist (I believe so anyway). Generally I find them quite helpful, and they have been able to fix any issues that I've had.

2tabbycat

Join Date: 2010-09-07
Post Count: 1692

#122140050Friday, January 03, 2014 6:58 PM GMT

"They've not got the time to send out a personalised response, unless there's an actual reason to, or if the problem continues to persist." [2]

BasketballHOF

Join Date: 2012-04-07
Post Count: 438

#122142070Friday, January 03, 2014 7:17 PM GMT

I like it. Support.

Keyumi

Join Date: 2009-01-26
Post Count: 7413

#122142451Friday, January 03, 2014 7:21 PM GMT

"They've not got the time to send out a personalised response, unless there's an actual reason to, or if the problem continues to persist." [3]