I can explain. There are two level of requests; on the website, and in game. In-game requests are not 'formal' requests. You can choose to accept it in-game, and then they show up on your friend list. If you don't accept before that person leaves, the friend request is considered ignored/rejected/forgotten.
If someone asks her via the website, it will show up. If someone asks her via gameplay, it will not show up as a friend unless she accepts before the requester leaves.
The purpose of this is so that when popular developers play a game, and 99% of players request friendship, he doesn't have 20 friend requests to deny when he gets back to the website.
Solution? If she accepts it right away by either clicking on the notification and clicking accept, or if she clicks the little + next to the requester's name, then she can accept. :)
-The [Guy] |