Better roblox support

Join Date: 2010-01-04
Post Count: 30

#141539547Friday, July 25, 2014 9:20 PM GMT

------------READ THE SUPPORT MESSAGE(S) FROM THE BOTTOM UP----------------------- Support agent, Jul 25 08:28: Hi there, Thank you for your patience. Please try doing the following: 1. Go to the Start menu 2. Search "proxy" and configure proxy server will show up, click on it 3. Click LAN settings and unclick all the check marks in that tab 4. Click OK If you need any further assistance on this please let us know. Sincerely, Support agent #2 Technical Support ROBLOX _________________________________________________________________________________ Support agent #1, Jul 21 11:41: Hello jetfire245, We have forwarded your message for further review. You will typically receive a response within 2-5 business days after your issue has been researched. In the meantime, for additional assistance from our developer team and the ROBLOX Community with game play, building or technical issues, please check out current similar topics or post your own in our Forums: http://www.roblox.com/Forum/Default.aspx Sincerely, Support agent #1 Customer Service ROBLOX _________________________________________________________________________________ jetfire245, Jul 21 10:05: Hmm... No afraid not I used Internet Explorer instead of Google Chrome and that didn't help. I also used a different computer and that actually worked and the problem went away. But of course the problem remains on my other computer. _________________________________________________________________________________ Support agent #1, Jul 21 08:25: Hi jetfire245, Thanks for following up. Can you please tell us if the problem you mention in your forum post goes away when you try playing from a different web browser than the one you normally play on? What about if you play on a different computer? Thanks, . Support agent #1 Customer Service ROBLOX _________________________________________________________________________________ jetfire245, Jul 20 21:28: Right, afraid there has been no solution from the suggestions you have given me. If you have not already view my forum post link, I simply can't do anymore. _________________________________________________________________________________ Support agent #1, Jul 20 15:36: Hello jetfire245, Thank you for the follow up. Please read through all the information below and try all of the suggested steps. Report any issues or error messages that you have. Be as detailed as possible and follow all of the instructions so that we can assist you further. - Problem - Graphics card and/or software on user’s computer is not appropriate for Roblox - Common issues that indicate a graphics problem - - Roblox crashes during game play and reports a graphics error - The user is not able to play any game, in either solo or online mode - Receiving Message: “Graphics failed to initialize” - Roblox writing is weird and looks like it's in another language - Why it can Happen - - Computer does not have the latest version of DirectX (Roblox requires DX9 or later) - Graphics card does not have the latest drivers - Graphics card is not supported by Roblox (rarely the case) - User has changed Roblox graphics settings - What to Do - Try the following, one step at a time. After each step, see if the problem is still there. If it is, keep going. 1. Reset Roblox Graphics This is only appropriate if you can actually start Roblox without crashing 1. Open Roblox Studio 2. Open the File menu (or "Tools" menu if using the older layout), and click on Settings 3. Click OK to proceed 4. Click the "Reset All Settings" button 2. Upgrade Your Graphics Card Driver Follow the instructions provided here to do so: http://www.roblox.com/drivers/ 3. Upgrade DirectX If you don’t have the latest version of DirectX, then you can try upgrading directly. First, if you have Windows XP, update to Service Pack 2 or later. This is a good idea anyway. If you still don’t have DirectX 9 or later, update that from the website: http://support.microsoft.com/kb/179113 Your DirectX will need to be DX9 or higher, otherwise you will receive the outdated graphic card error on ROBLOX. If you are unable to update DirectX for any reason, you can optionally switch OpenGL mode. To do this: 1. Open the ROBLOX Studio 2. Go to Tools > Settings... 3. Open the "Rendering" tab 4. In the "General" area, change the graphicsMode to "OpenGL" 5. Hit "Close" and restart the Studio OpenGL is not actively supported on ROBLOX, which primarily runs on DirectX. Thus the gaming experience will likely be reduced by lower visuals and slower graphics, and should only be treated as a temporary fix until you can troubleshoot and repair your DirectX. Thank you, Support agent #1 Customer Service ROBLOX _________________________________________________________________________________ jetfire245, Jul 20 12:00: OK well what about my forum post? _________________________________________________________________________________ Support agent #1, Jul 20 11:56: Hi jetfire245, Thank you for contacting us. Please verify that ROBLOX plugins are allowed on your web browsers by following the steps here for your specific browser: https://roblox.zendesk.com/entries/22934190 Sincerely, Support agent #1 Technical Support ROBLOX https://en.help.roblox.com/ _________________________________________________________________________________ jetfire245, Jul 16 22:35: Hi I am sure you have gotten this before: I originally had this problem:http://www.roblox.com/Forum/ShowPost.aspx?PostID=140312572 and from there since no one could help me I decided I would give it a crack.So to the point I deleted ANYTHING called roblox on my hard drive and I mean anything but since than,roblox now has the error:"Could not load roblox launcher plugin" PLEASE HELP! _________________________________________________________________________________ ROBLOX.com User-generated MMO gaming site for kids, teens, and adults. Players architect their own worlds. Builders create free online games that simulate the real world. Create and play amazing 3D games. An online gaming cloud and distributed physics engine. View on www.roblox.com Preview by Yahoo --------------------------------------------------------------------------------- END EMAIL Support agent number one and two are both real roblox employees whose names I will not be releasing. I am tired of copy and paste messages from the roblox support team,I understand that it may work for low-order issues but can they tell when it's is not a low-order issue?! Anyways the whole conversation is about: http://www.roblox.com/Forum/ShowPost.aspx?PostID=140312572 as you can see I already made a forum post about this but no one replied so I was forced to contact roblox as my last resort (as always).While I'm sure that roblox tries hard to make money,help customers,and keep a good business up I am just disappointed that they can't offer some better customer support.I am still trying to fix my original problem that I cant seem to find the solution to anywhere! WHAT I ASK 1.A solution there are multiple people who say they have this problem 2.Very simply some more personable support messages from roblox,specifically ones that are typed by a representative. HOWEVER I appreciate everything you Men and Women do at roblox to make this place a better environment for all ages. P.S. Thank you for reading whether your a roblox administrator or an everyday user!