WOW air | Staff Handbook
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Hello everyone, welcome to the WOW air Staff and High Rank's Handbook. This handbook is for Staff and High Rank's, but if your look of becoming a Staff member this can have a lot of potential to help you become a Staff member.
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Table Of Contents
• Guidelines
• Cabin Crew
• Pilots
• Airline Operators
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1. Guidelines
All of these apply for any rank.
Always obey a high rank.
Don't abuse admin's in anyway shape or form.
Don't use any packages.
When you are boarding or Tping, do not TP someone who is inside the plane and make sure when you abbreviate someones name, that you aren't doing this to multiple people.
Don't fly or noclip around any aircraft.
Always be welcoming and nice and always cooperate with passengers. If a passenger is being rude, don't use admin commands on them. Report this to a HR.
Admin
When you become a staff member of WOW air you are given Admin, If found or reported of abusing you will be fired.
Dress Code
No packages or crazy hats allowed.
No t-Shirts to be worn.
Uniforms will be required (when created)
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2. Cabin Crew
All Cabin Crew are required to follow this rules. Be kind to passengers even if they are rude. Do not use admin commands on passengers. Abusing your powers will result in being fired. Try to make the passengers experience enjoyable. Be happy and answer any questions the passenger asks. If you cannot answer please report to an HR and we can assist that person and help.
Cabin Crew will handout the Safety card during pushback and let the departure announcement run. Once you are at cruising altitude you may hand out the menu's. Give the passengers a few moments to decide what they want and then start going around. If the person has yet to decide. Please keep going thru and whilst going up check on that person. Then do a vote on if everyone had got the chance to order from the menu. Make sure you have the right abbreviations when giving someone the food for example: iiSugar and iiSour both have the same abbreviation. Make sure you do iiSug for iiSugar and iiSou for iiSour.
If an emergency happens please tell the passengers to be seated put away tray tables and prepare for a emergency landing. Then make sure to say "BRACE BRACE BRACE" inside of :m. Then once the captain has the slides open it is your job to open the doors for the passengers.
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3. Pilots
Checklists:
Preflight Checklist :
Ignition/Off
Lights/White
Slides/Off
Boarding Door/Open
Gates/Connected
Pushback Checklist :
Ignition/On
Lights/Black
Boarding/Completed
Gates/Disconnected
Taxi Checklist :
Flaps/On
Ignition/Off
Cruise Checklist :
Gear/Down
Captain/Frozen
Gear/Up
Lights/Any
Seatbelt Sign/Off
Descent Checklist :
Seatbelt Sign/On
Captain/Thawed
Service/Complete
Lights/Off
Gear/Down
Flaps/On
R Thrusters/Armed
Arrival Checklist :
R Thrusters/Disarmed
Flaps/Up
Shutdown Checklist :
Engines/Off
Captain/Frozen
Boarding Door/Open
Seatbelt Sign/Off
Emergency Checklist :
Engines/[Status]
Gears/[Status]
Flaps/[Status]
Occupants/Seated
Emergency/Announced
Brace Call/Commanded
EMERGENCY TOUCHDOWN
R Thrusters/On
Engines/Off
R Thrusters/Off
EMERGENCY HALT
Lights/Yellow
Engines/Off
Easy Victor Call/Commanded
Slides/Deployed
Emergency Doors/Opened
Emergency Evacuation/Ordered
Crew Evacuation/Ordered
First Officers
Being a First Officer is not a very hard job, but you must be timing everything at the correct time. Overtime your captain may stop telling you procedures because you're getting used to doing these things. If your captain doesn't notify you please speak to him/her to let them know you are not ready to do things on your own.
Captains
Becoming a Captain is a challenging mission, you require a lot of training if your a rookie. Before your a Captain you'll be in the First Officer position.
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4. Airline Operators
As being an Airline Operator you have many tasks such as, being Ground Crew, checking people in and giving people information.
Ground Crew
Being Ground Crew you're given access to all the cool vehicles like Catering Trucks, Gas Trucks, Tugs, Luggage Loaders and Follow Me Trucks. (The Vehicle that the plane follows)
First your must take the Gas Truck and park it on one of the wings. After switch sides. Then bring the Catering Truck to load all the food aboard. Then bring the Luggage Loaders to load all the luggage. Prepare the tug to connect to the front gear. Then Move all the other vehicles. Bring out the Follow me vehicle. Hit the pushback button and you may move the tug with the plane. After the plane will start to follow the truck. Your job is to take that truck to a Runway that fits the plane.
Checking in people is simple. The person has a WOW Plus shirt then give them WOW Plus access (Card and Lounge), if the person has ECO then give them a card and thats it.
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We hope this will help you on your journey of becoming a staff member of WOW air! You'll be getting those WOW moments!
~ D3m0nzRag3 and the Chiefs of WOW air |