I cannot play any ROBLOX games AT ALL

Join Date: 2010-12-25
Post Count: 2058

#208839619Friday, February 03, 2017 2:29 AM GMT

Okay, so my problem is that whenever I play a ROBLOX game, I get the loading screen, then it tells me to download ROBLOX, even though I have downloaded the client, uninstalled it, reinstalled it, etc etc. It will not let me play a game; it is stuck on the loading screen. I have absolutely no clue what is going on, whether it's because of an update or a bug, or what I can do to try and fix it, but I came here because it's getting to a point where there is nothing I can do about it. Does anyone else have the same issue, and does anyone have a solution to it? It would be much appreciated.

voralberg

Join Date: 2014-04-22
Post Count: 6673

#208840365Friday, February 03, 2017 2:39 AM GMT

Maybe you should try deleting some stuff, or maybe it's something with your hardware.

CoolPopper

Join Date: 2010-12-25
Post Count: 2058

#208840536Friday, February 03, 2017 2:41 AM GMT

@fern I don't think it's my stuff, since I have a ton of space and I don't think it interferes with ROBLOX, but it could be the hardware. I don't think so tbh.

voralberg

Join Date: 2014-04-22
Post Count: 6673

#208840850Friday, February 03, 2017 2:45 AM GMT

If you're on Windows, check DXDIAG and tell me the specs you have it might not be compatible

CoolPopper

Join Date: 2010-12-25
Post Count: 2058

#208841302Friday, February 03, 2017 2:51 AM GMT

Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) System Model: Alienware 14 BIOS: InsydeH20 Version 03.73.02A08 Processor: Intel(R) Core(TM) i5-4200M CPU @ 2.50GHz (4 CPUs), ~2.5GHz Memory: 8192 MB RAM DirectX Version: DirectX 11 Sorry if I left information out, I'm new to that stuff.

LionScratch10

Join Date: 2016-07-02
Post Count: 1770

#208842107Friday, February 03, 2017 3:02 AM GMT

I think you've got a pretty solid machine, so it's not a problem with your hardware. Check to see if your computer is blocking roblox from accessing something. Once my antivirus falsely blocked a Roblox owned url, and the games wouldn't load.

CoolPopper

Join Date: 2010-12-25
Post Count: 2058

#208842418Friday, February 03, 2017 3:07 AM GMT

@Lion Alright I'll check.

CoolPopper

Join Date: 2010-12-25
Post Count: 2058

#208843012Friday, February 03, 2017 3:17 AM GMT

It doesn't say it's blocked by any antivirus software. I'm not really sure what to say, but if it helps, this stopped working AFTER ROBLOX updated my client. I just figured that out.

LionScratch10

Join Date: 2016-07-02
Post Count: 1770

#208843169Friday, February 03, 2017 3:19 AM GMT

Ah, that might be the problem. If you can somehow get a hold of Roblox support they may be able to help. I don't know what to do here.

CoolPopper

Join Date: 2010-12-25
Post Count: 2058

#208843326Friday, February 03, 2017 3:21 AM GMT

Okay, I'll try and get in contact with them from there. Thanks.