Roblox App problems!

Join Date: 2009-07-30
Post Count: 144

#97684089Tuesday, May 14, 2013 7:39 PM GMT

I have problems with my roblox app on my iphone 4. It wont let me purchase robux (the 90 robux). It says: we couldnt complete your purchase, please contact apple service. Its serious, please help!

Dziazas

Join Date: 2009-07-30
Post Count: 144

#97684557Tuesday, May 14, 2013 7:45 PM GMT

Please help!

Dziazas

Join Date: 2009-07-30
Post Count: 144

#97684941Tuesday, May 14, 2013 7:51 PM GMT

When I fill my apple accounts information and after I press ok, it will say: "we couldnt complete your purchase, please contact the iTunes customer service"... I really need replies, thank you.

Prizful

Join Date: 2010-03-15
Post Count: 1143

#97685315Tuesday, May 14, 2013 7:55 PM GMT

Hello, Sorry I couldn't get back to you faster. The app could be down right now. Try turning off your IPhone and Turning it back on. Or Uninstall the app, Than reinstall. If this problem continues, Please contact [email protected] They should get back to you as soon as they can. Thanks, KOTH

Dziazas

Join Date: 2009-07-30
Post Count: 144

#97685975Tuesday, May 14, 2013 8:03 PM GMT

I just realised that roblox app just got updated, that might of caused the problem... And huge thanks for the reply!

Dziazas

Join Date: 2009-07-30
Post Count: 144

#97686401Tuesday, May 14, 2013 8:08 PM GMT

Oh sorry, thats not the reason... It keeps saying the sane thing, even if roblox app got updated...

Prizful

Join Date: 2010-03-15
Post Count: 1143

#97686856Tuesday, May 14, 2013 8:13 PM GMT

Have you contacted ROBLOX? Restarted your IPhone, Unintalled/Reinstalled the app?

Dziazas

Join Date: 2009-07-30
Post Count: 144

#97690507Tuesday, May 14, 2013 8:54 PM GMT

I tried to restart my iphone, I tried to re install the app... But nothing happens... I still didnt contact roblox.

Prizful

Join Date: 2010-03-15
Post Count: 1143

#97690750Tuesday, May 14, 2013 8:57 PM GMT

Okay. Try contacting ROBLOX. We'll see what they have to say. Copy and paste there reply here, or tell me when it's fixed. I would try it to see if the same thing is happening, but sadly, I only have 0.15 Credits left...BUT I Use an IPod Touch 4G

Dziazas

Join Date: 2009-07-30
Post Count: 144

#97692453Tuesday, May 14, 2013 9:15 PM GMT

I just sent them a message on mail, and waiting for their reply. Thank you alot for your help and support @kingofthehill1234 :)

Prizful

Join Date: 2010-03-15
Post Count: 1143

#97700613Tuesday, May 14, 2013 10:42 PM GMT

No problem. If you need anything, just ask ;)

Dziazas

Join Date: 2009-07-30
Post Count: 144

#97753636Wednesday, May 15, 2013 4:27 PM GMT

Never mind, it got fixed somehow :)

coolcardriver1

Join Date: 2011-04-08
Post Count: 121

#97758649Wednesday, May 15, 2013 6:25 PM GMT

Can you help with the ID=17 thing cos I always get it

Dziazas

Join Date: 2009-07-30
Post Count: 144

#97772989Wednesday, May 15, 2013 9:12 PM GMT

I dont know for sure how to fix it, but try just re installing roblox on your PC again. Last time I got that error was long time ago, I never knew what did cause it.

Prizful

Join Date: 2010-03-15
Post Count: 1143

#97776704Wednesday, May 15, 2013 9:46 PM GMT

It usually fixes itself! No need to worry!

TobotRobot

Forum Moderator
Join Date: 2011-09-11
Post Count: 615

#97780786Wednesday, May 15, 2013 10:24 PM GMT

I recommend you contact [email protected]. They can work with you to get your robux. Sorry for the hassle.

Prizful

Join Date: 2010-03-15
Post Count: 1143

#98182934Sunday, May 19, 2013 11:03 PM GMT

Hello again, If you'd like to join our team, Player Support(My Primary Group) If you do, That way if you need help with anything else, You can just ask us! Also, You can check out my Foruming Hours in my Profile Blurb ;) Thanks!

funnychips

Join Date: 2010-11-26
Post Count: 3

#101104580Thursday, June 13, 2013 5:07 PM GMT

Same exact thing is happening to me

AniamlJam9

Join Date: 2013-01-22
Post Count: 1

#144129594Thursday, August 21, 2014 4:57 AM GMT

HELP! IT WONT LET ME BUY 1,000 ROBUX!! IT SAID TRANSACTION DECLINED BY BANK!!

Mxqqie

Join Date: 2013-03-01
Post Count: 3

#150233918Sunday, November 23, 2014 12:30 AM GMT

I can't do it either WTF i refuse to have just spent my money and can't GET IT TO WORK!!

Midori_Ukina

Join Date: 2016-03-21
Post Count: 1

#185999651Friday, March 25, 2016 3:55 AM GMT

"Your transaction cannot be completed at this time, as you have reached a transaction limit. If you have any questions, please contact our Customer Service Team at [email protected] and reference error code DCC. Please note Customer Service cannot change or remove these limits." <-- What do I do about this? HELP!

iiPianoBoyii

Join Date: 2016-06-10
Post Count: 13

#191158947Tuesday, June 14, 2016 8:48 AM GMT

Hey, I know i am really late, but the answer is that the ROBLOX app can fail with many purchases, its just a bug they have. However, if ROBLOX takes any money from your account email the roblox support team and screenshot your proof of purchase (If shown) and then tell them your problem they should help. - iiPianoBoyii

lceyGod

Join Date: 2015-08-31
Post Count: 7

#193622065Thursday, July 14, 2016 1:47 PM GMT

I bought 80 robux on my phone and it said "the limit of transaction". I wasted a dollar and I cant fix it. ;-;

Kalanison

Join Date: 2016-08-11
Post Count: 2

#200263913Tuesday, October 18, 2016 3:37 AM GMT

Why can't I get robux I have literally tried everything played around with settings reinstalled it contacted roblox DX

mathhhew

Join Date: 2014-09-06
Post Count: 386

#200270389Tuesday, October 18, 2016 11:18 AM GMT

I have the same thing. I emailed roblox, and it was useless, they 100% copied what I read in the help section.